Report a Maintenance Issue
Renting Maintenance - Report a Maintenance Issue
How to report property maintenance?
Please send an email to the The Property Outlet maintenance team at [email protected].
Alternatively, if you have an activated PropertyFile account you can report maintenance via the portal. When submitting your maintenance report, please include as much information as possible, and also attach photographs.
The Property Outlet Maintenance
Emergency Contact Numbers
The landlord will accept responsibility for out-of-hours repairs in a genuine and clear emergency situation that cannot be delayed until the next working day.
We reserve the right to challenge any unsubstantiated calls-outs and associated costs incurred on the landlords behalf.
An emergency scenario is an unforeseen situation that requires immediate attention and if it isn’t dealt with promptly could lead to; serious damage to the property, deem the property unsafe, unfit for habitation, insecure and/or endanger life.
Please see below a list of our out-of-hour emergency contacts (only for tenants of The Property Outlet managed properties).
If you can smell gas, have a gas or carbon monoxide emergency, or if pipeline is struck, please call National Gas Emergencies on 0800 111 999.
Alternatively, you can contact: [email protected]
For situations requiring immediate help and/or assistance relating to mains water, please call Wessex Water 0345 600 4 600
For Sewer Flooding and Sewerage emergencies, please call Wessex Water 0345 600 4 600
